NEWSLETTER

Delivery Information

Delivery Information

Our products are delivered by ShopaholicApp or one of our delivery partners.

·     Scheduled Delivery Services

Some products need scheduled delivery because of their weight and size. The items include big appliances like TVs, Refrigerators, Air Conditioners and home furniture or decoration appliances. You need to confirm first that an adult, age 18 or above with a valid government issued photo ID will be available at the time of appointment. We will contact you and confirm regarding the scheduled date and time at which you would be available. After this your appointment will be locked. If you need to reschedule for another day, you will be able to do that online from Reschedule your Appointment tab.

·     Same Day Delivery

You can place an order on ShopaholicApp and get it delivered on same day. This service is available 7 days a week for both business and residential customers in selected areas. Only eligible products can be ordered for Same Day Delivery.

We provide same day delivery with the help of our delivery partners in selected areas. We suggest you to be available at home to receive the order.

·     If I am not available at the arrival of Delivery Partner

For Residential Deliveries: When our delivery partner attempts delivery and you are not available, They will try to find a safe place to leave your order and in case they won’t be able to find a safe place, they will try to contact you at the provided contact number.

For Business Deliveries: Somebody must be there to receive the order. Our delivery partner may attempt to get in touch with you at the provided phone number.

In case, if delivery is not completed, the order will be returned to store and you will get a full refund of your order as well as shipping costs.

·     What if I don’t get my product delivered?

Login to your ShopaholicApp account to check the status of your order or you can check the tracking link from your shipping confirmation email.

ü  If the product is appearing as delivered, be certain that the delivery provider didn’t leave the product in some hidden or covered location.

ü  You can Contact Us in case you are still not able to locate your order. Please have your order number set for faster service.

ü  In case our delivery provider was not able to deliver your order, the tracking link will convey Returned Back to Sender. The item will come back to the store and your payment will be refunded.